Terms and conditions
Terms & Conditions
Last updated: 28/04/36
These Terms & Conditions govern your use of this website and the purchase of goods from JLJ Healthcare.
By placing an order, you agree to these terms.
1. About us
JLJ Healthcare supplies specialist medical and veterinary products in the UK.
If you need to contact us:
Email: info@jljhealthcare.co.uk
2. Orders
When you place an order:
- You are making an offer to purchase goods
- All orders are subject to availability and acceptance
- We reserve the right to refuse or cancel any order if necessary
You will receive confirmation once your order has been accepted.
3. Pricing & payment
- All prices are shown in GBP (£)
- Prices may be subject to change without notice
- Payment must be made in full at the time of ordering
We use secure third-party payment providers. We do not store your payment details.
4. Delivery
- We aim to dispatch orders promptly
- Delivery times are estimates and not guaranteed
- We are not responsible for delays caused by couriers or external factors
Risk passes to you once the goods have been delivered.
5. Returns & refunds
You may return items within 28 days provided:
- The item is unused
- It is in its original packaging
- It is in a resalable condition
For full details, please see our Delivery & Returns page.
6. Faulty or damaged goods
If your item is faulty or damaged:
- Contact us at help@jljhealthcare.co.uk
- Provide photos and order details
We will offer a refund or replacement where appropriate.
7. Product use & responsibility
Our products are intended for professional or appropriate use.
It is your responsibility to:
- Ensure the product is suitable for your intended use
- Follow any relevant instructions or guidance
We are not liable for misuse of products.
8. Limitation of liability
To the fullest extent permitted by law:
- We are not liable for indirect or consequential losses
- Our total liability shall not exceed the value of the order
Nothing in these terms limits your statutory rights under UK consumer law.
9. Website use
You agree not to:
- Use this website for unlawful purposes
- Attempt to interfere with its operation
- Copy or reproduce content without permission
10. Intellectual property
All content on this website (including text, images, and branding) is owned by or licensed to JLJ Healthcare.
You may not use it without permission.
11. Privacy
Your use of this website is also governed by our Privacy Policy.
12. Changes to these terms
We may update these Terms & Conditions at any time. The latest version will always be available on this page.
13. Governing law
These Terms & Conditions are governed by the laws of England and Wales.
By placing an order with JLJ Healthcare, you confirm that you have read and agree to these Terms & Conditions.